Terms of Service

If you have an account on the Service, you are responsible for maintaining the security of your account (email, password, and any API keys) and for all activity that occurs under it. You must not use the Service in a misleading or unlawful manner, including in a way intended to trade on the name or reputation of others. You must notify us immediately of any unauthorized use of your account or any other breach of security. LantekSupport is not liable for any acts or omissions by you, including any damages resulting from them.

By using the Service, you are entirely responsible for:

• providing accurate account information (email, company name, etc.);
• not using the Service for any illegal or abusive activity;
• securing the email, password, and any API keys associated with your account;
• maintaining only the accounts you are authorized to hold.

LantekSupport has the right, though not the obligation, to remove any monitor or content that in our reasonable opinion violates this Agreement or is otherwise harmful, and to suspend or terminate access to the Service for any individual or entity, at our discretion. We will have no obligation to provide a refund of amounts already paid, except as described in Section 4.

LantekSupport periodically checks the resources you configure and, when a check fails, can notify the recipients you configure by email. Monitoring types currently supported include:

• HTTP/HTTPS connectivity monitoring
• TCP port monitoring
• DNS resolution monitoring
• SSL certificate expiry monitoring
• SPF, DKIM, and DMARC email-authentication record monitoring

Paid plans offer a higher number of monitored resources and additional user seats, as described on our pricing page. The Service is available for commercial and business use.

LantekSupport does not currently process payments automatically through the Service. Paid plan selections made during signup are a request, not an immediate charge — a member of our team will contact you to arrange billing before your account is upgraded from the trial plan. Pricing for each plan is shown on our pricing page and may be changed from time to time; changes will not affect an active billing arrangement already in place without prior notice.

You may cancel a paid plan at any time by contacting us; cancellation takes effect at the end of your current billing period unless otherwise agreed. If you believe you were charged in error, or are requesting a refund for another reason, contact us at information@lanteksupport.com. Refund requests are reviewed on a case-by-case basis.

Upon signup or upgrade, access to the corresponding features of the Service is granted electronically through your account. There is no physical delivery associated with the Service. Access is considered successfully delivered once the corresponding plan or feature is reflected on your account.

This Agreement does not transfer any LantekSupport or third-party intellectual property to you, and all right, title, and interest in the Service remain with LantekSupport. The LantekSupport name and logo, and all other trademarks, service marks, and logos used in connection with the Service, are the property of LantekSupport or its licensors. Your use of the Service grants you no right or license to reproduce or otherwise use any LantekSupport or third-party trademark.

LantekSupport may update these terms from time to time. Changes will apply from the date posted here, and, where material, we will make reasonable efforts to notify active account administrators in advance. If you do not agree to updated terms, you may stop using the Service before they take effect. Continued use of the Service after an update takes effect constitutes acceptance of the revised terms.

LantekSupport may suspend or terminate your access to all or part of the Service at any time, with or without cause, with or without notice. If you wish to terminate this Agreement, you may simply stop using the Service or request account deletion. All provisions of this Agreement which by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

The Service is provided "as is." LantekSupport and its suppliers disclaim all warranties of any kind, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement. LantekSupport does not warrant that the Service will be error-free or that access will be uninterrupted. You use the Service at your own discretion and risk.

To the maximum extent permitted by law, LantekSupport and its suppliers will not be liable for any special, incidental, or consequential damages, the cost of procuring substitute services, or for interruption of use or loss of data, arising out of this Agreement, whether under contract, tort, or any other legal theory. LantekSupport's total liability under this Agreement will not exceed the fees you paid to LantekSupport in the twelve (12) months preceding the event giving rise to the claim.

You represent and warrant that your use of the Service will comply with this Agreement and with all applicable laws and regulations, and that your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

You agree to indemnify and hold harmless LantekSupport, its contractors, and its licensors, and their respective directors, officers, employees, and agents, from and against any claims and expenses, including reasonable attorneys' fees, arising out of your use of the Service or your violation of this Agreement.

Except as expressly authorized by LantekSupport, you agree not to reproduce, duplicate, copy, sell, trade, resell, or create derivative works from any portion of the Service. LantekSupport monitoring data and alerts may not be repackaged, white-labeled, or offered to third parties as a standalone or rebranded monitoring service, except under a separately negotiated commercial agreement.

If you do not comply with this section, or LantekSupport has reasonable grounds to suspect that you do not comply, LantekSupport may suspend or terminate your account and refuse any current or future use of the Service, without a refund of amounts already paid.

LantekSupport may be contacted at information@lanteksupport.com. Email is not a fully secure medium; please avoid sending sensitive account credentials or payment details by email. Correspondence with LantekSupport is treated as informal unless expressly confirmed in writing as a binding change to this Agreement.

LantekSupport processes the personal data you provide (such as account and contact details) only as needed to operate the Service, communicate with you about your account, and send the alerts you configure. We take reasonable technical and organizational measures to protect that data. If you require a formal data processing agreement for your own compliance purposes, contact us at information@lanteksupport.com.

This Agreement constitutes the entire agreement between you and LantekSupport regarding the Service and supersedes any prior agreements on this subject. LantekSupport's failure to enforce any provision of this Agreement will not be considered a waiver of that or any other provision. This Agreement is governed by the laws applicable in LantekSupport's place of business, without regard to conflict of law principles.